Frequently Asked Questions

Where is the storage facility located?
Location, Location, Location! Our address is 45-55 Pearson Street, Long Island City, NY 11101. Its just 5 minutes from the 59th St. Bridge and one easy block from the E, V, G & 7 Trains. The storage facility is convenient to Manhattan, Brooklyn and Queens. Click here for a map.
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What are the storage sizes and rates, and how do I know what size I will need?
Citiwide has a wide selection of public storage and commercial storage rooms. Check them out at Sizes. To quickly find the best room for you, give us a call at 718-482-0300 (toll free at 888-818-3279) or contact us via the online contact form.
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What are your hours of operation?
Our storage access hours are Monday through Friday: 8:00am to 8:00pm, Saturday and Sunday: 9:00am to 6:00pm. Our extended hours give you more flexibility when accessing your rooms.
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Should I make a reservation?
Yes! Once you’ve chosen the right room, you can make an advance reservation to ensure that that room is available on your move-in day. The storage rental application is available online here.
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How secure is your facility?
We pride ourselves on ensuring the safety and security of our client’s possessions. Our building is equipped with an electronic alarm system and we have 24 hr. video surveillance. Only you and those that you authorize can access your private room. The building conforms to all fire codes and has a sprinkler system. Our elevators are operated by our own personnel.
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What forms of payment do you accept?
You may pay by cash, personal/corporate check, and any major credit card. For your convenience we can automatically charge your credit card each month.
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How do I get my things to Citiwide, do you provide pickup service?
If you decide to take advantage of CitiWide's storage solutions, we offer 2 hours of complimentary pick-up service for many of our new tenants.
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Do you sell moving boxes and packing materials?
Yes. We have everything that you need: boxes, tape, bubble-wrap, etc., to safely pack your items. You can also purchase a lock for your room from us when you come in.
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Do you have parking?
Yes. We have ample parking for all of our customers.
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